MoneyGram

MoneyGram provides a secure way to send and receive money to and from your loved ones worldwide making sure that your money gets to where it’s needed quickly.

Why MoneyGram

  • It’s quick – your money is where it’s needed in just 10 minutes.
  • It’s convenient – with 350,000 money transfer agents around the world, you’re never far away from MoneyGram.
  • It’s available to everyone – you don’t need a bank account or credit card.
  • It’s easy – visit us and complete one simple form.
  • It is Zero fee charge – for MoneyGram Receive at ABA Bank.

MoneyGram Receive

  • Ask the person who is sending you money to give you your reference number – it will help speed up your collection.
  • Visit any ABA Branch Location near you and bring your original and valid National ID/Passport for Cambodian; original and valid Passport for Foreigner.
  • Complete our simple ‘receive’ form and show your identification – you will then get your money.

To download MoneyGram Receive form, please follow the links below:

1.​ INTRODUCTION

1.1​ The​ MoneyGram®​ money​ transfer​ service​ (“Service”)​ is​ provided​ by​ MoneyGram​ Payment​ Systems,​ Inc.​ (“MoneyGram”,​ “we”​ or​ "us")​ through​ a network​ of​ agents,​ authorized​ delegates,​ or​ other​ permitted​ entities​ (“Agents”).​ These​ Terms​ and​ Conditions,​ along​ with​ the​ Documentation​ (as defined​ in​ Section​ 1.3)​ used​ in​ connection​ with​ the​ Service​ to​ which​ these​ Terms​ and​ Conditions​ may​ be​ included​ or​ attached,​ constitute​ the​ entire agreement​ (“Agreement”)​ between​ MoneyGram​ and​ you,​ the​ individual​ recipient​ of​ the​ Service​ (“you”​ or​ “Receiver”).

1.2​ This​ Agreement​ and​ the​ Service​ allow​ you​ to​ receive​ a​ money​ transfer​ (a​ “Transfer”)​ that​ has​ been​ sent​ using​ our​ Service​ from​ an​ individual (“Sender”).​ The​ Transfer​ has​ been​ sent​ to​ you​ in​ a​ currency​ and​ amount​ specifically​ designated​ by​ the​ Sender.​ MoneyGram​ will​ not​ charge​ you​ any fees​ for​ receiving​ the​ Transfer.​ The​ Service​ is​ available​ to​ you​ only​ in​ your​ individual​ capacity​ known​ to​ the​ Sender.​

1.3​ You​ must​ sign​ this​ Agreement​ and​ any​ other​ documentation​ related​ to​ the​ Transfer,​ including​ all​ forms,​ receipts,​ or​ acknowledgments​ (collectively, the​ “Documentation”)​ fully​ and​ accurately​ in​ order​ to​ use​ the​ Service.​

1.4​ By​ using,​ or​ attempting​ to​ use,​ the​ Service​ in​ any​ capacity,​ you​ are​ acknowledging​ that​ you​ (i)​ accept​ the​ terms​ of​ this​ Agreement,​ (ii)​ have​ read the​ Documentation​ relating​ to​ the​ Transfer​ and​ that​ the​ information​ as​ described​ on​ the​ Documentation​ is​ accurate,​ and​ (iii)​ have​ received​ from​ the Agent​ the​ currency​ and​ amount​ described​ in​ this​ Agreement​ and​ /​ or​ the​ Documentation.​ To​ the​ extent​ you​ desire​ to​ exchange​ the​ Transfer​ into​ a currency​ other​ than​ the​ currency​ as​ described​ in​ this​ Agreement,​ you​ further​ acknowledge​ and​ agree​ that​ any​ subsequent​ exchange​ of​ the​ Transfer​ is a​ separate​ transaction​ from​ the​ Service​ and​ is​ subject​ to​ the​ provisions​ of​ Section​ 6​ of​ this​ Agreement.

1.5​ You​ must​ provide​ the​ Agent​ with​ valid​ identification​ to​ receive​ Transfer.​ While​ you​ will​ receive​ a​ reference​ number​ that​ corresponds​ to​ your Transfer​ (“Reference​ Number”),​ such​ Reference​ Number​ is​ not​ always​ required​ to​ receive​ a​ Transfer​ where​ other​ identification​ means​ are​ utilized.​ We will​ not​ have​ any​ liability​ in​ the​ event​ that​ the​ Transfer​ is​ disbursed,​ when​ and​ as​ applicable,​ to​ an​ individual,​ provides​ a​ valid​ identification​ to​ the​ Agent describing​ such​ person​ as​ the​ Receiver​ (even​ if​ such​ identification​ was​ false​ or​ forged),​ or​ provides​ a​ Reference​ Number.

2.​ RESTRICTIONS​ ON​ SERVICE

2.1​ You​ acknowledge​ that​ the​ Sender​ or​ MoneyGram,​ in​ certain​ circumstances,​ may​ cancel​ the​ Transfer​ designated​ for​ you​ at​ any​ time​ prior​ to​ your receipt​ and​ that​ upon​ such​ event,​ you​ will​ not​ be​ entitled​ to​ receive​ the​ Transfer.​

2.2​ The​ Service,​ or​ your​ ability​ to​ receive​ the​ Transfer,​ may​ also​ be​ delayed,​ restricted​ or​ unavailable​ depending​ upon​ the​ Service​ selected​ by​ the Sender,​ Agent​ hours​ of​ operation,​ the​ amount​ of​ the​ Transfer,​ currency​ availability,​ and​ legal,​ and​ regulatory​ compliance,​ including​ ID​ requirements. We​ will​ not​ disburse​ the​ Transfer​ to​ you​ if​ we​ believe​ that​ the​ Transfer​ or​ the​ Service​ is​ being​ used​ in​ any​ way​ to​ violate​ applicable​ laws,​ regulations, codes​ or​ MoneyGram’s​ policies​ and​ procedures,​ including​ any​ association​ with​ fraud,​ anti-money​ laundering​ laws,​ or​ other​ illegal​ activity.

2.3​ If​ the​ Transfer​ is​ not​ disbursed​ to​ you,​ you​ may​ contact​ MoneyGram​ to​ inquire​ into​ the​ status​ of​ the​ Transfer​ and​ MoneyGram​ may​ be​ able​ to assist​ you,​ subject​ to​ all​ applicable​ laws​ and​ regulations​ relating​ to​ our​ Services​ and​ MoneyGram’s​ policies​ and​ procedures.

3.​ GENERAL

3.1​ Unless​ prohibited​ by​ law,​ we​ will​ not​ be​ liable​ to​ you​ for​ any​ issues​ arising​ in​ connection​ with​ the​ Transfer.​ In​ certain​ circumstances,​ the​ Sender may​ be​ entitled​ to​ a​ refund​ of​ the​ Transfer​ and​ /​ or​ certain​ fees​ paid​ in​ connection​ with​ the​ Transfer.

3.2​ The​ Transfer​ and​ use​ of​ the​ Service​ does​ not​ involve​ you​ having​ a​ “deposit”​ or​ an​ account​ with​ MoneyGram​ or​ an​ Agent.​

3.3​ Services​ are​ directed​ to​ persons​ 18​ years​ and​ over​ and​ may​ not​ be​ used​ for​ escrow​ purposes​ or​ gambling,​ and​ may​ only​ be​ used​ for​ a​ lawful purpose.​ In​ the​ event​ of​ any​ conflict​ between​ the​ English​ version​ of​ the​ Agreement​ and​ any​ translated​ version​ of​ the​ Agreement,​ the​ English​ version of​ the​ Agreement​ shall​ govern​ and​ MoneyGram​ will​ communicate​ with​ you​ in​ English.​

3.4​ this​ Agreement​ does​ not​ and​ is​ not​ intended​ to​ confer​ any​ rights​ or​ remedies​ upon​ any​ person​ other​ than​ you​ and​ MoneyGram.

4.​ PRIVACY​ AND​ SHARING​ OF​ YOUR​ INFORMATION;​ DATA​ PROTECTION

4.1​ By​ continuing​ with​ the​ transaction,​ you​ consent​ to​ the​ collection,​ use,​ disclosure,​ and​ transfer​ (including​ cross-border​ transfer)​ of​ your​ personal information​ as​ described​ in​ our​ Privacy​ Notice,​ which​ is​ available​ on​ our​ website​ at​ www.moneygram.com​ /​ privacy-notice.

5.​ CUSTOMER​ SERVICE

5.1​ We​ are​ committed​ to​ ensuring​ that​ you​ receive​ high​ quality​ service​ from​ MoneyGram.​ In​ the​ event​ that​ you​ are​ dissatisfied​ with​ our​ Service​ or believe​ that​ an​ error​ has​ occurred​ with​ your​ Transfer,​ please​ contact​ us​ as​ soon​ as​ possible.​ For​ full​ details​ of​ our​ complaints​ procedure​ or​ consumer protection​ advice,​ or​ to​ submit​ a​ complaint,​ you​ can:

  • ​visit​ our​ website​ www.moneygram.com​ and​ submit​ the​ online​ form;​
  • send​ an​ email​ to​ us​ at​ [email protected];​ or​
  • write​ to​ us​ at:​ Complaints​ Manager,​ MoneyGram​ International,​ Konstruktorska​ Business​ Centre,​ 13​ Konstruktorska​ Street,​ Warsaw,​ Poland​ 02-673.

6.​ SEPARATE​ ARRANGEMENTS

6.1​ In​ addition​ to​ their​ offering​ of​ our​ Service,​ Agents​ may​ offer​ you​ their​ own​ products​ or​ services​ such​ as​ currency​ exchange.​ These​ additional products​ or​ services​ are​ separate​ and​ independent​ from​ the​ Service,​ are​ offered​ under​ the​ Agent’s​ own​ terms​ and​ conditions,​ and​ do​ not​ involve MoneyGram​ in​ any​ way.​ These​ additional​ products​ and​ services​ are​ likely​ to​ have​ their​ own​ fees​ associated​ with​ them.

MoneyGram Send

  • Visit the nearest ABA Branch Location in your area and bring your original and valid National ID/Passport for Cambodian; original and valid Passport for Foreigner.
  • Complete a simple ‘send’ form and hand this to our teller with the money you want to send and the transfer fee1. You may also include a free 10-word message on the form.
  • A reference number will be given to you to provide for the person to whom you're sending the money.
  • After 10 minutes2 the money is ready to collect.

1 In addition to the transfer fees applicable to a transaction, a currency exchange rate set by MoneyGram or its agents may be applied. Prices subject to change.
2 Subject to the receiving MoneyGram agent’s availability and hours of operation, and local regulations.

To download MoneyGram Transfer form, please follow the links below:

1.​ INTRODUCTION

1.1​ The​ MoneyGram®​ money​ transfer​ service​ (“Service”)​ is​ provided​ by​ MoneyGram​ Payment​ Systems,​ Inc.​ (“we”​ or​ "us")​ through​ a​ network​ of agents,​ authorised​ delegates,​ or​ other​ permitted​ entities​ (“Agents”).These​ Terms​ and​Conditions,​ along​ with​ the​ Documentation​ (as​ defined​ in Section​ 1.3​ below)​ used​ in​ connection​ with​ the​ Service​ to​ which​ these​ Terms​ and​ Conditions​ may​ be​ included​ or​ attached,​ constitute​ the​ entire agreement​ (“Agreement”)​ between​ us​ with​ you,​ the​ individual​ sender​ of​ the​ Service​ (“you”​ or​ “Sender”).

1.2​ This​ Agreement​ and​ the​ Service​ allow​ you​ to​ send​ a​ money​ transfer​ (a​ “Transfer”)​ to​ the​ person​ named​ on​ the​ form​ (the​ “Recipient​ “)​ and allows​ them​ (i)​ to​ collect​ in​ cash​ at​ a​ MoneyGram​ location​ (our​ “cash​ to​ cash”​ service);​ or​(ii)​ to​ receive​ into​ their​ bank​ account​ or​ other​ type​ of physical​ or​ virtual​ account,​ for​ example​ a​ mobile​ wallet​ account​ (our​ “cash​ to​ account”​ service).​ These​ terms​ and​ conditions​ apply​ to​ both​ services, except​ where​ we​ say​ they​ apply​ to​ only​ one​ of​ them.

1.3​ You​ must​ sign​ any​ other​ documentation​ related​ to​ the​ Transfer,​ including​ all​ forms,​ receipts,​ or​ acknowledgments​ (collectively,​ the “Documentation”)​ in​ order​ to​ use​ the​ Service.

1.4​ By​ using,​ or​ attempting​ to​ use,​ the​ Service​ in​ any​ capacity,​ you​ are​ acknowledging​ that​ you​ (i)​ accept​ the​ terms​ of​ this​ Agreement​ and​ (ii)​ have read​ the​ Documentation​ relating​ to​ the​ Transfer​ and​ that​ the​ information​ as​ described​ on​ the​ Documentation​ is​ accurate.​

1.5​ For​ cash​ to​ cash​ Transfers,​ you​ can​ either​ send​ money​ within​ the​ same​ country​ or​ to​ a​ different​ “receive​ country”.​ The​ Recipient​ can​ only collect​ the​ money​ in​ the​ receive​ country​ stated​ in​ the​ form.​ Once​ the​ Agent​ has​ processed​ this​ form​ and​ been​ given​ your​ money,​ the​ Recipient can​ collect​ the​ money​ at​ any​ MoneyGram​ location​ in​ the​ receive​ country​ within​ minutes​ (during​ opening​ hours)​ in​ cash,​ in​ the​ currency​ stated​ in the​ form​ unless​ condition​ 2.2​ below​ applies.​ We​ will​ not​ contact​ the​ Recipient​ when​ the​ money​ is​ ready​ to​ collect,​ so​ this​ is​ something​ you​ will need​ to​ do.

1.6​ We​ do​ not​ offer​ the​ Service​ in​ all​ countries.​ You​ can​ call​ us,​ visit​ our​ website​ or​ ask​ an​ Agent​ to​ find​ out​ the​ availability​ of​ our​ Service,​ and addresses​ and​ opening​ times​ of​ locations​ offering​ the​ Service.​

2.​ CHARGES​ AND​ CURRENCY​ EXCHANGE

2.1​ You​ must​ pay​ us​ the​ fee​ stated​ in​ the​ form.​ We​ will​ not​ charge​ you​ any​ other​ fee​ for​ the​ Transfer.​ You​ can​ only​ send​ money​ in​ a​ certain currency​ or​ currencies.​ The​ Agent​ will​ tell​ you​ whether​ a​ payout​ currency​ is​ available​ in​the​ receive​ country​ and​ (if​ different​ to​ the​ currency​ in which​ you​ pay​ us)​ what​ exchange​ rate​ will​ apply.​ Your​ chosen​ currency,​ the​ agreed​ exchange​ rate​ and​ the​ converted​ amount​ will​ be​ stated​ in​ the form.

2.2​ For​ cash​ to​ cash​ Transfers​ to​ certain​ countries:​ (i)​ if​ the​ Transfer​ amount​ is​ stated​ in​ U.S.​ Dollars,​ and​ the​ Recipient’s​ Agent​ does​ not​ pay​ out in​ that​ currency,​ they​ will​ convert​ the​ money​ into​ the​ local​ currency​ using​ either​ their​ or​ MoneyGram’s​ standard​ exchange​ rate;​ (ii)​ if​ the​ money (whatever​ foreign​ currency​ it​ is​ sent​ in)​ is​ not​ collected​ within​ 45​ days,​ the​ Recipient’s​ Agent​ may​ recalculate​ the​ converted​ amount​ at​ the​ time of​ collection,​ using​ their​ or​ MoneyGram’s​ standard​ exchange​ rate.

3.​ RESTRICTIONS​ ON​ TRANSFERS

3.1​ There​ are​ limits​ on​ the​ amount​ you​ are​ able​ to​ send.​ The​ Agent​ will,​ as​ necessary,​ tell​ you​ what​ they​ are.​ We​ may​ refuse​ to​ send​ the​ money or​ allow​ it​ to​ be​ collected​ if​ we​ reasonably​ believe​ that:​ (a)​ by​ doing​ so​ we​ might​ break​ any​ law,​regulation,​ code​ or​ other​ duty​ that​ applies​ to​ us; (b)​ doing​ so​ may​ expose​ us​ to​ action​ from​ any​ government​ or​ regulator;​ or​ (c)​ it​ may​ be​ linked​ with​ fraudulent​ or​ illegal​ activity.

4.​ CANCELLING​ AND​ REFUNDING​ A​ TRANSFER

4.1​ You​ do​ not​ have​ a​ right​ to​ cancel​ the​ Transfer.​ We​ may​ nevertheless​ be​ able​ to​ cancel​ it​ before​ the​ Recipient​ collects​ or​ receives​ the​ money. If​ you​ wish​ to​ cancel​ the​ Transfer​ and​ request​ a​ refund​ of​ the​ Transfer​ amount,​ you​ can​ ask​ an​ Agent​ or​ write​ to​ us​ enclosing​ a​ copy​ of​ your completed​ form.​ We​ aim​ to​ process​ such​ requests​ promptly​ but​ in​ any​ case​ within​ 30​ days.

5.​ EXPIRED​ TRANSFERS

5.1​ If​ you​ ask​ us​ to​ make​ a​ Transfer​ to​ be​ collected​ in​ cash​ and​ the​ Transfer​ amount​ has​ not​ been​ collected​ within​ 90​ days,​ we​ will​ treat​ the Transfer​ as​ no​ longer​ capable​ of​ execution​ (an​ “Expired​ Transfer”).​ We​ will​ have​ no​ obligation,​ after​ that​ 90​ day​ period,​ to​ execute​ an​ Expired Transfer.​ If​ an​ Expired​ Transfer​ occurs,​ you​ will​ be​ entitled​ to​ a​ refund​ of​ the​ amount​ of​ the​ Expired​ Transfer.​ If​ you​ become​ aware​ that​ a transferred​ amount​ has​ not​ been​ collected​ please​ contact​ us​ to​ ask​ for​ a​ refund.​

6.​ IDENTIFICATION​ AND​ PAY​ OUT​ FOR​ CASH​ TO​ CASH​ TRANSFERS

6.1​ In​ order​ to​ collect​ the​ money​ and​ complete​ a​ Transfer,​ the​ following​ must​ be​ provided:​ (i)​ Identification;​ (ii)​ the​ recipient’s​ details​ from​ the form;​ (iii)​ the​ Sender’s​ name;​ and​ (iv)​ the​ Transfer​ amount.​ 

6.2​ For​ certain​ Transfers​ (depending​ on​ the​ receive​ country​ and​ amount​ -​ your​ Agent​ has​ the​ details)​ the​ test​ answer​ you​ have​ set​ in​ the​ form, and​ /​ or​ the​ 8​ digit​ reference​ number​ given​ to​ you​ at​ the​ time​ of​ the​ Transfer,​ may​ also​ be​ required​ to​ collect​ the​ money.

6.3​ You​ must​ not​ give​ the​ details​ referred​ to​ in​ condition​ 5.1​ or​ (if​ they​ are​ required​ to​ collect​ the​ money)​ in​ condition​ 5.2​ to​ anyone​ other​ than your​ chosen​ Recipient.​ You​ must​ also​ do​ all​ you​ reasonably​ can​ to​ make​ sure​ no​ one​ else​ can​ obtain​ them​ -​ for​ example,​ by​ (i)​ not​ letting​ anyone see​ the​ form;​ and​ (c)​ not​ trusting​ a​ person​ (other​ than​ the​ Recipient)​ who​ tries​ to​ assure​ you​ it​ is​ safe​ to​ disclose​ some​ or​ all​ of​ those​ details​ to them.

7.​ ADDITIONAL​ CONDITIONS​ FOR​ CASH​ TO​ ACCOUNT​ TRANSFERS

7.1​ We​ will​ send​ the​ money​ to​ the​ account​ you​ specify​ in​ the​ form.​ For​ information​ on​ when​ a​ payment​ will​ be​ credited​ to​ such​ an​ account,​ you need​ to​ contact​ the​ Recipient’s​ account​ provider.​ 

7.2​ The​ Recipient’s​ account​ provider​ may​ apply​ its​ own​ charges​ to​ the​ Transfer,​ which​ do​ not​ involve​ us.

7.3​ If​ you​ ask​ us​ to​ send​ money​ to​ an​ account​ and​ the​ Transfer​ was​ not​ made​ properly​ or​ never​ arrived,​ we​ will​ promptly​ refund​ your​ money​ and our​ fee​ -​ unless​ we​ can​ show​ that​ the​ account​ provider​ received​ the​ money​ or​ that​ there​ was​ a​ mistake​ in​ the​ Recipient’s​ account​ details​ that​ you gave​ us.​

8.​ SEPARATE​ ARRANGEMENTS

8.1​ In​ addition​ to​ their​ offering​ of​ our​ Service,​ Agents​ may​ offer​ you​ their​ own​ products​ or​ services​ such​ as​ currency​ exchange.​ These​ additional products​ or​ services​ are​ separate​ and​ independent​ from​ the​ Service,​ are​ offered​ under​ the​ Agent’s​ own​ terms​ and​ conditions,​ and​ do​ not​ involve MoneyGram​ in​ any​ way.​ These​ additional​ products​ and​ services​ are​ likely​ to​ have​ their​ own​ fees​ associated​ with​ them.

9.​ OUR​ LIABILITY

9.1​ We​ will​ not​ be​ liable​ to​ you​ if​ we​ break​ this​ Agreement​ due​ to:​ (i)​ abnormal​ and​ unforeseeable​ circumstances​ outside​ our​ control​ where​ we could​ not​ avoid​ breaking​ this​ Agreement​ despite​ all​ efforts​ to​ the​ contrary​ -​ this​ may​ include,​ for​ example,​ delays​ or​ failures​ caused​ by​ industrial action,​ problems​ with​ another​ system​ or​ network,​ mechanical​ breakdown​ or​ data-processing​ failures;​ or​ (ii)​ our​ obligations​ under​ English​ or​ other applicable​ laws​ to​ which​ we​ may​ be​ subject​ to.​

9.2​ We​ are​ not​ liable​ to​ you​ for​ more​ than​ the​ amount​ of​ money​ you​ send​ and​ our​ fee.​ We​ will​ not​ be​ liable​ for​ any​ incidental,​ indirect,​ special​ or consequential​ losses​ or​ costs​ you​ suffer​ or,​ as​ this​ Agreement​ is​ made​ with​ you​ as​ a​ consumer,​ any​ business​ losses​ or​ costs​ (such​ as​ loss​ of​ business profits​ or​ opportunities).

9.3​ Our​ Service​ is​ for​ persons​ 18​ years​ and​ over​ and​ may​ not​ be​ used​ for​ escrow​ or​ trust​ or​ gambling​ purposes,​ and​ may​ only​ be​ used​ for​ a​ lawful purpose.​ Please​ also​ read​ the​ fraud​ warnings​ on​ the​ form.​ If​ you​ ask​ us​ to​ pay​ someone​ who​ turns​ out​ to​ have​ defrauded​ you,​ or​ who​ fails​ to​ meet their​ obligations​ to​ you,​ we​ will​ not​ be​ liable​ as​ a​ result.

10.​ OTHER​ TERMS

10.1​ We​ will​ report​ money​ transfers​ to​ any​ government​ authorities​ if​ we​ are​ required​ to​ do​ so​ by​ law.​ 

10.​ 2​ The​ Transfer​ and​ use​ of​ our​ Service​ does​ not​ involve​ you​ or​ the​ Recipient​ having​ a​ “deposit”​ or​ an​ account​ with​ MoneyGram.

10.3​ These​ conditions​ have​ been​ prepared,​ and​ will​ be​ executed,​ in​ the​ English​ language,​ which​ shall​ be​ the​ governing​ language​ for​ all​ purposes. In​ the​ event​ of​ any​ conflict​ between​ the​ English​ version​ of​ the​ Agreement​ and​ any​ translated​ version​ of​ the​ Agreement,​ the​ English​ version​ of​ the Agreement​ shall​ govern​ and​ we​ will​ communicate​ with​ you​ in​ English.​

11.​ DATA​ PROTECTION​ AND​ PRIVACY

11.1​ By​ continuing​ with​ the​ transaction,​ you​ consent​ to​ the​ collection,​ use,​ disclosure,​ and​ transfer​ (including​ cross-border​ transfer)​ of​ your personal​ information​ as​ described​ in​ our​ Privacy​ Notice,​ which​ is​ available​ on​ our​ website​ at ​www.moneygram.com/ privacy-notice.

12.​ CONTACT​ DETAILS​ AND​ CUSTOMER​ SERVICE​ INFORMATION

12.1​ We​ are​ committed​ to​ ensuring​ that​ you​ receive​ high​ quality​ service​ from​ us.​ In​ the​ event​ that​ you​ are​ dissatisfied​ with​ our​ Service​ or​ believe an​ error​ has​ occurred​ with​ your​ Transfer,​ please​ contact​ us​ as​ soon​ as​ possible.​ For​ full​ details​ of​ our​ complaints​ procedure​ or​ consumer​ protection advice,​ or​ to​ submit​ a​ complaint,​ you​ can:​

  • visit​ our​ website​ www.moneygram.com​ and​ submit​ the​ online​ form;​
  • write​ an​ email​ to​ customerservice(at)moneygram.com;​ or​
  • write​ to​ us​ at:​ MoneyGram,​ Konstruktorska​ Business​ Centre,​ 13​ Konstruktorska​ Street,​ Warsaw,​ Poland​ 02-673.

Transfer Fee

Send Amount (USD)Fee (USD)1
0 - 10012
100.01 - 20015
200.01 - 40020
400.01 - 60030
600.01 - 80040
800.01 - 100050
1000.01 - 120060
1200.01 - 150070
1500.01 - 180080
1800.01 - 2500100
2500.01 - 5000150
5000.01 - 7500250
7500.01 and up2300

1 Fees might change from time to time by MoneyGram. To check the actual fees, please use MoneyGram's cost estimator.
2 Transfer limit is set in the MoneyGram's system based on the terms and conditions set by the receiving agents and/or receiving countries.

 Send Amount (USD)Fee (USD)1
0 - 5008.99
500.01 - 100018
1000.01 - 150027
1500.01 - 180080
1800.01 - 2500100
2500.01 - 5000150
5000.01 - 7500250
7500.01 and up2300

1 Fees might change from time to time by MoneyGram. To check the actual fees, please use MoneyGram's cost estimator.
2 Transfer limit is set in the MoneyGram's system based on the terms and conditions set by the receiving agents and/or receiving countries.

For money transfer to 46 banks in the Philippines, please visit MoneyGrado.

Send Amount (USD)Fee (USD)1
0 - 300017
3000.01 - 500034
5000.01 - 750060
7500.01 and up290

1 Fees might change from time to time by MoneyGram. To check the actual fees, please use MoneyGram's cost estimator.
2 Transfer limit is set in the MoneyGram's system based on the terms and conditions set by the receiving agents and/or receiving countries.

Terms and conditions of MoneyGram – Send to China:

  • Allow 1 transfer per day and block 2nd transaction;
  • Allow 2 transfers per week and block 3rd transaction; and
  • Allow 4 transfers per month and block 5th transaction.

Gently remind that transaction will be blocked and it cannot be completed via MoneyGram system if it exceeds the limit.

Limit MoneyGram Send and Receive from/to other countries

  • Send​ and​ receive​ up​ to​ $96,000​ USD​ in​ a​ 12 month​s period;​ or
  • Send​ or​ receive​ up​ to​ $7,500​ USD​ per​ transaction.
  • Send​ or​ receive​ up​ to​ 20​ transactions​ per​ month.

Note:​
When​ a​ customer​ reaches​ a​ combined​ send/receive​ total​ of​ $24,000​ USD​ in​ a​ 6 months​ period,​ or​ $72,000​ USD​ within​ a​ 12 months​ period,​ the​ transaction​ will​ be​ placed​ on​ hold.​ The​ customer​ will​ need​ to​ call​ MoneyGram​ to​ complete​ the​ transaction.​ Customer​ may​ be​ asked​ for​ information​ such​ as​ purpose​ of​ transaction,​ source​ of​ income​ and​ whether​ they​ plan​ to​ send​ or​ receive​ additional​ transactions​ with​ MoneyGram.​ This​ allows​ both​ MoneyGram​ and​ the​ customer​ to​ feel​ comfortable​ completing​ the​ transaction.
Transfer limit is based on the terms and conditions set by receiving agents and/or receiving countries.

Need help?

Visit one of our branches and meet our Relationship Managers who will guide you through the procedure, or give us a call at 023 225 333 for further information.