MoneyGrado
ABA in partnership with Moneygram introduced its first global marketing campaign specifically designed to reach the more than 90 million Filipinos living around the world – “Moneygrado sa MoneyGram” – or “Money For Sure.”
Deposit Speed
- Deposits within minutes1 to BDO accounts (24/7, 365 days a year)
- Deposits same day1 to all banks (if sent out during business days, Monday-Friday before 11 am Manila time) or next business day
Available Banks
- This MoneyGram service covers 46 banks in the Philippines.
Standard Money Transfer Send Limits
- Send or receive up to $10,000 USD per transaction.
- Send/receive total of $25,000 USD in a 3-month (rolling 90-day) period, or $75,000 USD within a 12-month period, the transaction will be placed on hold.
- Additional restrictions by receive country may apply.
Other Features
- Locked-in Philipine Peso (PHP) exchange rates
- Send to Philipine Peso accounts only
- No fees charged by receiving banks
- Send to self - many overseas workers send money to their own account for savings and investment
Promotion Fees for Transfer to Bank Accounts in The Philippines
Send directly to any of our 46 participating banks in The Philippines.
| Send Amount (USD) | Fee (USD)1 |
|---|---|
| 0.01 - 1000.00 | 3.90 |
| 1000.01 - 2,500.00 | 6.00 |
| 2,500.01 - 5,000.00 | 11.00 |
| 5,000.01 - 7,500.00 | 15.00 |
| 7,500.01 and up2 | 20.00 |
1 This special fee is only available until 31 December 2024. We reserve right to change the terms and conditions without prior notice.
2 Transfer limit is set in the MoneyGram's system based on the terms and conditions set by the receiving agents and/or receiving countries.
Regular Fees for Transfer in Cash
Below are the fees for cash deposit (instant cash) from Cambodia to The Philippines.
| Send Amount (USD) | Fee (USD)1 |
|---|---|
| 0.01 - 500.00 | 8.99 |
| 500.01 - 1,000.00 | 18.00 |
| 1,000.01 - 1,500.00 | 27.00 |
| 1,500.01 - 2,000.00 | 36.00 |
| 2,000.01 - 5,000.00 | 70.00 |
| 5,000.01 - 7,500.00 | 140.00 |
| 7,500.01 and up2 | 200.00 |
1 Fees might change from time to time by MoneyGram. To check the actual fees, please use MoneyGram's cost estimator.
2 Transfer limit is set in the MoneyGram's system based on the terms and conditions set by the receiving agents and/or receiving countries.
For first time sender, here's how
- Visit the nearest ABA Branch Location in your area and bring your original and valid National ID/Passport for Cambodian; original and valid Passport for Foreigner.
- Complete the send form choosing receive option "Account Deposit". Be sure to provide your receiver information including: Account Name, Bank Name and Account Number.
- Our teller enters the information into the system and a Receiver Registration Number (RRN) is generated. Keep this number for future transactions.
- Give the amount you’re sending plus the sending fee to our teller and you will get a receipt as proof of your transaction.
- Tell your receiver to check their bank account for money the next business day. (Transfers to Banco de Oro Unibank (BDO) will be there within 1 business day, while transfers to other banks could take 1-3 business days.)
Subsequent send to the same receiver
- Complete the send form choosing the receive option “Account Deposit.” Specify the Receiver Registration Number (RRN).
- Give the teller the form and the amount you’re sending plus the sending fee. Be sure to save your receipt.
- The money will be deposited into the receiver’s bank account.
To download MoneyGrado Transfers forms, please follow the links below:
- MoneyGrado Transfer Form (PDF, 135 KB)
1. INTRODUCTION
1.1 The MoneyGram® money transfer service (“Service”) is provided by MoneyGram Payment Systems, Inc. (“we” or "us") through a network of agents, authorised delegates, or other permitted entities (“Agents”).These Terms andConditions, along with the Documentation (as defined in Section 1.3 below) used in connection with the Service to which these Terms and Conditions may be included or attached, constitute the entire agreement (“Agreement”) between us with you, the individual sender of the Service (“you” or “Sender”).
1.2 This Agreement and the Service allow you to send a money transfer (a “Transfer”) to the person named on the form (the “Recipient “) and allows them (i) to collect in cash at a MoneyGram location (our “cash to cash” service); or(ii) to receive into their bank account or other type of physical or virtual account, for example a mobile wallet account (our “cash to account” service). These terms and conditions apply to both services, except where we say they apply to only one of them.
1.3 You must sign any other documentation related to the Transfer, including all forms, receipts, or acknowledgments (collectively, the “Documentation”) in order to use the Service.
1.4 By using, or attempting to use, the Service in any capacity, you are acknowledging that you (i) accept the terms of this Agreement and (ii) have read the Documentation relating to the Transfer and that the information as described on the Documentation is accurate.
1.5 For cash to cash Transfers, you can either send money within the same country or to a different “receive country”. The Recipient can only collect the money in the receive country stated in the form. Once the Agent has processed this form and been given your money, the Recipient can collect the money at any MoneyGram location in the receive country within minutes (during opening hours) in cash, in the currency stated in the form unless condition 2.2 below applies. We will not contact the Recipient when the money is ready to collect, so this is something you will need to do.
1.6 We do not offer the Service in all countries. You can call us, visit our website or ask an Agent to find out the availability of our Service, and addresses and opening times of locations offering the Service.
2. CHARGES AND CURRENCY EXCHANGE
2.1 You must pay us the fee stated in the form. We will not charge you any other fee for the Transfer. You can only send money in a certain currency or currencies. The Agent will tell you whether a payout currency is available inthe receive country and (if different to the currency in which you pay us) what exchange rate will apply. Your chosen currency, the agreed exchange rate and the converted amount will be stated in the form.
2.2 For cash to cash Transfers to certain countries: (i) if the Transfer amount is stated in U.S. Dollars, and the Recipient’s Agent does not pay out in that currency, they will convert the money into the local currency using either their or MoneyGram’s standard exchange rate; (ii) if the money (whatever foreign currency it is sent in) is not collected within 45 days, the Recipient’s Agent may recalculate the converted amount at the time of collection, using their or MoneyGram’s standard exchange rate.
3. RESTRICTIONS ON TRANSFERS
3.1 There are limits on the amount you are able to send. The Agent will, as necessary, tell you what they are. We may refuse to send the money or allow it to be collected if we reasonably believe that: (a) by doing so we might break any law,regulation, code or other duty that applies to us; (b) doing so may expose us to action from any government or regulator; or (c) it may be linked with fraudulent or illegal activity.
4. CANCELLING AND REFUNDING A TRANSFER
4.1 You do not have a right to cancel the Transfer. We may nevertheless be able to cancel it before the Recipient collects or receives the money. If you wish to cancel the Transfer and request a refund of the Transfer amount, you can ask an Agent or write to us enclosing a copy of your completed form. We aim to process such requests promptly but in any case within 30 days.
5. EXPIRED TRANSFERS
5.1 If you ask us to make a Transfer to be collected in cash and the Transfer amount has not been collected within 90 days, we will treat the Transfer as no longer capable of execution (an “Expired Transfer”). We will have no obligation, after that 90 day period, to execute an Expired Transfer. If an Expired Transfer occurs, you will be entitled to a refund of the amount of the Expired Transfer. If you become aware that a transferred amount has not been collected please contact us to ask for a refund.
6. IDENTIFICATION AND PAY OUT FOR CASH TO CASH TRANSFERS
6.1 In order to collect the money and complete a Transfer, the following must be provided: (i) Identification; (ii) the recipient’s details from the form; (iii) the Sender’s name; and (iv) the Transfer amount.
6.2 For certain Transfers (depending on the receive country and amount - your Agent has the details) the test answer you have set in the form, and / or the 8 digit reference number given to you at the time of the Transfer, may also be required to collect the money.
6.3 You must not give the details referred to in condition 5.1 or (if they are required to collect the money) in condition 5.2 to anyone other than your chosen Recipient. You must also do all you reasonably can to make sure no one else can obtain them - for example, by (i) not letting anyone see the form; and (c) not trusting a person (other than the Recipient) who tries to assure you it is safe to disclose some or all of those details to them.
7. ADDITIONAL CONDITIONS FOR CASH TO ACCOUNT TRANSFERS
7.1 We will send the money to the account you specify in the form. For information on when a payment will be credited to such an account, you need to contact the Recipient’s account provider.
7.2 The Recipient’s account provider may apply its own charges to the Transfer, which do not involve us.
7.3 If you ask us to send money to an account and the Transfer was not made properly or never arrived, we will promptly refund your money and our fee - unless we can show that the account provider received the money or that there was a mistake in the Recipient’s account details that you gave us.
8. SEPARATE ARRANGEMENTS
8.1 In addition to their offering of our Service, Agents may offer you their own products or services such as currency exchange. These additional products or services are separate and independent from the Service, are offered under the Agent’s own terms and conditions, and do not involve MoneyGram in any way. These additional products and services are likely to have their own fees associated with them.
9. OUR LIABILITY
9.1 We will not be liable to you if we break this Agreement due to: (i) abnormal and unforeseeable circumstances outside our control where we could not avoid breaking this Agreement despite all efforts to the contrary - this may include, for example, delays or failures caused by industrial action, problems with another system or network, mechanical breakdown or data-processing failures; or (ii) our obligations under English or other applicable laws to which we may be subject to.
9.2 We are not liable to you for more than the amount of money you send and our fee. We will not be liable for any incidental, indirect, special or consequential losses or costs you suffer or, as this Agreement is made with you as a consumer, any business losses or costs (such as loss of business profits or opportunities).
9.3 Our Service is for persons 18 years and over and may not be used for escrow or trust or gambling purposes, and may only be used for a lawful purpose. Please also read the fraud warnings on the form. If you ask us to pay someone who turns out to have defrauded you, or who fails to meet their obligations to you, we will not be liable as a result.
10. OTHER TERMS
10.1 We will report money transfers to any government authorities if we are required to do so by law.
10. 2 The Transfer and use of our Service does not involve you or the Recipient having a “deposit” or an account with MoneyGram.
10.3 These conditions have been prepared, and will be executed, in the English language, which shall be the governing language for all purposes. In the event of any conflict between the English version of the Agreement and any translated version of the Agreement, the English version of the Agreement shall govern and we will communicate with you in English.
11. DATA PROTECTION AND PRIVACY
11.1 By continuing with the transaction, you consent to the collection, use, disclosure, and transfer (including cross-border transfer) of your personal information as described in our Privacy Notice, which is available on our website atwww.moneygram.com / privacy-notice.
12. CONTACT DETAILS AND CUSTOMER SERVICE INFORMATION
12.1 We are committed to ensuring that you receive high quality service from us. In the event that you are dissatisfied with our Service or believe an error has occurred with your Transfer, please contact us as soon as possible. For full details of our complaints procedure or consumer protection advice, or to submit a complaint, you can:
- visit our website www.moneygram.com and submit the online form;
- write an email to [email protected]; or
- write to us at: MoneyGram, Konstruktorska Business Centre, 13 Konstruktorska Street, Warsaw, Poland 02-673.
- Option 1: Customer/ABA Branch staff can access this MoneyGram tracking link to check the status enquiry https://www.moneygram.com/mgo/us/en/
- Option 2: Sender contact ABA TTSupport at ttsupport@ababank.com for assistance. ABA TTSupport will reach out to MoneyGram Customer Services to trace the transaction.
| Allied Bank | HSBC Savings |
| Amanah Islamic Bank | International Exchange Bank |
| ABN Amro Bank | Land Bank of the Philippines |
| Allied Savings Bank | Luzon Development Bank |
| AMA Bank | Malayan Bank |
| ANZ Bank | MayBankPhils |
| Asia United Bank | Metropolitan Bank and Trust Company (MetroBank) |
| Banco de Oro (BDO) | One Network Bank |
| Bangkok Bank | Pen Bank |
| Bank of Commerce | Philippine Bank of Communications - PBCOM |
| Bank of the Philippine Islands (BPI) | Philippine Savings Bank |
| Bank of Tokyo | Philippine Trust Bank |
| Bank One Savings and Trust Corp | Philippine Veterans Bank |
| BPI Family Savings Bank | Philippines Business Bank |
| China Bank | Philippines National Bank (PNB) |
| China Bank Savings | Planters Bank |
| China Trust Bank | Postal Bank |
| Citibank | Premier Bank |
| Citibank Savings | RCBC - Rizal Commercial Banking Corp |
| City Estate Savings Bank | RCBC Savings Bank |
| City Savings Bank | Robinson Savings Bank |
| Deutsche Bank | Security Bank Corporation |
| Development Bank of the Philippines - DBP | Security Bank Savings |
| East West Bank - EWB | Standard Chartered Bank |
| Equicom Savings Bank | Sterling Bank |
| Far Eastern Bank | Summit Bank |
| Filipino Savers Bank (A Rural Bank) | UCPB - United Coconut Planters Bank |
| First Allied Bank | UCPB Savings Bank |
| First Consolidated Bank | Union Bank of the Philippines |
| First Macro Bank | United Overseas Bank |
| HSBC | Veterans Bank |
Visit one of our branches and meet our Relationship Managers who will guide you through the application procedure, or give us a call at 1 800 203 203 for further information.
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