MoneyGram

MoneyGram provides a secure way to send and receive money to and from your loved ones worldwide making sure that your money gets to where it’s needed quickly.

Why MoneyGram

It’s quick – your money is where it’s needed in just 10 minutes.
It’s convenient – with 350,000 money transfer agents around the world, you’re never far away from MoneyGram.
It’s available to everyone – you don’t need a bank account or credit card.
It’s easy – visit us and complete one simple form.
It is Zero fee charge – for MoneyGram Receive at ABA Bank.

Ask the person who is sending you money to give you your reference number – it will help speed up your collection.
Visit any ABA Branch Location near you and bring your original and valid National ID/Passport for Cambodian; original and valid Passport for Foreigner.
Complete our simple ‘receive’ form and show your identification – you will then get your money.

To download MoneyGram Receive form, please follow the links below:

MoneyGram Receive Form (PDF, 147 KB)

1. INTRODUCTION

1.1 The MoneyGram® money transfer service (“Service”) is provided by MoneyGram Payment Systems, Inc. (“MoneyGram”, “we” or "us") through a network of agents, authorized delegates, or other permitted entities (“Agents”). These Terms and Conditions, along with the Documentation (as defined in Section 1.3) used in connection with the Service to which these Terms and Conditions may be included or attached, constitute the entire agreement (“Agreement”) between MoneyGram and you, the individual recipient of the Service (“you” or “Receiver”).

1.2 This Agreement and the Service allow you to receive a money transfer (a “Transfer”) that has been sent using our Service from an individual (“Sender”). The Transfer has been sent to you in a currency and amount specifically designated by the Sender. MoneyGram will not charge you any fees for receiving the Transfer. The Service is available to you only in your individual capacity known to the Sender.

1.3 You must sign this Agreement and any other documentation related to the Transfer, including all forms, receipts, or acknowledgments (collectively, the “Documentation”) fully and accurately in order to use the Service.

1.4 By using, or attempting to use, the Service in any capacity, you are acknowledging that you (i) accept the terms of this Agreement, (ii) have read the Documentation relating to the Transfer and that the information as described on the Documentation is accurate, and (iii) have received from the Agent the currency and amount described in this Agreement and / or the Documentation. To the extent you desire to exchange the Transfer into a currency other than the currency as described in this Agreement, you further acknowledge and agree that any subsequent exchange of the Transfer is a separate transaction from the Service and is subject to the provisions of Section 6 of this Agreement.

1.5 You must provide the Agent with valid identification to receive Transfer. While you will receive a reference number that corresponds to your Transfer (“Reference Number”), such Reference Number is not always required to receive a Transfer where other identification means are utilized. We will not have any liability in the event that the Transfer is disbursed, when and as applicable, to an individual, provides a valid identification to the Agent describing such person as the Receiver (even if such identification was false or forged), or provides a Reference Number.

2. RESTRICTIONS ON SERVICE

2.1 You acknowledge that the Sender or MoneyGram, in certain circumstances, may cancel the Transfer designated for you at any time prior to your receipt and that upon such event, you will not be entitled to receive the Transfer.

2.2 The Service, or your ability to receive the Transfer, may also be delayed, restricted or unavailable depending upon the Service selected by the Sender, Agent hours of operation, the amount of the Transfer, currency availability, and legal, and regulatory compliance, including ID requirements. We will not disburse the Transfer to you if we believe that the Transfer or the Service is being used in any way to violate applicable laws, regulations, codes or MoneyGram’s policies and procedures, including any association with fraud, anti-money laundering laws, or other illegal activity.

2.3 If the Transfer is not disbursed to you, you may contact MoneyGram to inquire into the status of the Transfer and MoneyGram may be able to assist you, subject to all applicable laws and regulations relating to our Services and MoneyGram’s policies and procedures.

3. GENERAL

3.1 Unless prohibited by law, we will not be liable to you for any issues arising in connection with the Transfer. In certain circumstances, the Sender may be entitled to a refund of the Transfer and / or certain fees paid in connection with the Transfer.

3.2 The Transfer and use of the Service does not involve you having a “deposit” or an account with MoneyGram or an Agent.

3.3 Services are directed to persons 18 years and over and may not be used for escrow purposes or gambling, and may only be used for a lawful purpose. In the event of any conflict between the English version of the Agreement and any translated version of the Agreement, the English version of the Agreement shall govern and MoneyGram will communicate with you in English.

3.4 this Agreement does not and is not intended to confer any rights or remedies upon any person other than you and MoneyGram.

4. PRIVACY AND SHARING OF YOUR INFORMATION; DATA PROTECTION

4.1 MoneyGram Payment Systems, Inc. (1550 Utica Ave S, Minneapolis, MN 55416) is the data controller of your personal data which is collected and processed for the purposes of providing our money remittance services to you. You have the right to access, rectify, delete, restrict, and port your personal data and to object to automated decision making, including profiling. For further information on how MoneyGram processes your personal data, and your rights please refer to our Global Consumer Privacy Notice (www.moneygram.com).

5. CUSTOMER SERVICE

5.1 We are committed to ensuring that you receive high quality service from MoneyGram. In the event that you are dissatisfied with our Service or believe that an error has occurred with your Transfer, please contact us as soon as possible. For full details of our complaints procedure or consumer protection advice, or to submit a complaint, you can:

visit our website www.moneygram.com and submit the online form;
send an email to us at [email protected]; or
write to us at: Complaints Manager, MoneyGram International, Konstruktorska Business Centre, 13 Konstruktorska Street, Warsaw, Poland 02-673.

6. SEPARATE ARRANGEMENTS

6.1 In addition to their offering of our Service, Agents may offer you their own products or services such as currency exchange. These additional products or services are separate and independent from the Service, are offered under the Agent’s own terms and conditions, and do not involve MoneyGram in any way. These additional products and services are likely to have their own fees associated with them.

MoneyGram Send

How to send
Terms and Conditions

Visit the nearest ABA Branch Location in your area and bring your original and valid National ID/Passport for Cambodian; original and valid Passport for Foreigner.
Complete a simple ‘send’ form and hand this to our teller with the money you want to send and the transfer fee¹. You may also include a free 10-word message on the form.
A reference number will be given to you to provide for the person to whom you're sending the money.
After 10 minutes² the money is ready to collect.

_{¹In addition to the transfer fees applicable to a transaction, a currency exchange rate set by MoneyGram or its agents may be applied. Prices subject to change.
²Subject to the receiving MoneyGram agent’s availability and hours of operation, and local regulations.}

To download MoneyGram Transfer form, please follow the links below:

MoneyGram Transfer Form (PDF, 173 KB)

Important Information

Amendment/Cancellation fee per transaction is USD 5. Transfer fees will not be returned to sender.
Amendment/Cancellation is only applicable for Cash Pick-up or 10 Minute Service.
Fill in the Amend/Cancel form and bring it to the nearest ABA branch immediately.

1. INTRODUCTION

1.1 The MoneyGram® money transfer service (“Service”) is provided by MoneyGram Payment Systems, Inc. (“we” or "us") through a network of agents, authorised delegates, or other permitted entities (“Agents”).These Terms andConditions, along with the Documentation (as defined in Section 1.3 below) used in connection with the Service to which these Terms and Conditions may be included or attached, constitute the entire agreement (“Agreement”) between us with you, the individual sender of the Service (“you” or “Sender”).

1.2 This Agreement and the Service allow you to send a money transfer (a “Transfer”) to the person named on the form (the “Recipient “) and allows them (i) to collect in cash at a MoneyGram location (our “cash to cash” service); or(ii) to receive into their bank account or other type of physical or virtual account, for example a mobile wallet account (our “cash to account” service). These terms and conditions apply to both services, except where we say they apply to only one of them.

1.3 You must sign any other documentation related to the Transfer, including all forms, receipts, or acknowledgments (collectively, the “Documentation”) in order to use the Service.

1.4 By using, or attempting to use, the Service in any capacity, you are acknowledging that you (i) accept the terms of this Agreement and (ii) have read the Documentation relating to the Transfer and that the information as described on the Documentation is accurate.

1.5 For cash to cash Transfers, you can either send money within the same country or to a different “receive country”. The Recipient can only collect the money in the receive country stated in the form. Once the Agent has processed this form and been given your money, the Recipient can collect the money at any MoneyGram location in the receive country within minutes (during opening hours) in cash, in the currency stated in the form unless condition 2.2 below applies. We will not contact the Recipient when the money is ready to collect, so this is something you will need to do.

1.6 We do not offer the Service in all countries. You can call us, visit our website or ask an Agent to find out the availability of our Service, and addresses and opening times of locations offering the Service.

2. CHARGES AND CURRENCY EXCHANGE

2.1 You must pay us the fee stated in the form. We will not charge you any other fee for the Transfer. You can only send money in a certain currency or currencies. The Agent will tell you whether a payout currency is available inthe receive country and (if different to the currency in which you pay us) what exchange rate will apply. Your chosen currency, the agreed exchange rate and the converted amount will be stated in the form.

2.2 For cash to cash Transfers to certain countries: (i) if the Transfer amount is stated in U.S. Dollars, and the Recipient’s Agent does not pay out in that currency, they will convert the money into the local currency using either their or MoneyGram’s standard exchange rate; (ii) if the money (whatever foreign currency it is sent in) is not collected within 45 days, the Recipient’s Agent may recalculate the converted amount at the time of collection, using their or MoneyGram’s standard exchange rate.

3. RESTRICTIONS ON TRANSFERS

3.1 There are limits on the amount you are able to send. The Agent will, as necessary, tell you what they are. We may refuse to send the money or allow it to be collected if we reasonably believe that: (a) by doing so we might break any law,regulation, code or other duty that applies to us; (b) doing so may expose us to action from any government or regulator; or (c) it may be linked with fraudulent or illegal activity.

4. CANCELLING AND REFUNDING A TRANSFER

4.1 You do not have a right to cancel the Transfer. We may nevertheless be able to cancel it before the Recipient collects or receives the money. If you wish to cancel the Transfer and request a refund of the Transfer amount, you can ask an Agent or write to us enclosing a copy of your completed form. We aim to process such requests promptly but in any case within 30 days.

5. EXPIRED TRANSFERS

5.1 If you ask us to make a Transfer to be collected in cash and the Transfer amount has not been collected within 90 days, we will treat the Transfer as no longer capable of execution (an “Expired Transfer”). We will have no obligation, after that 90 day period, to execute an Expired Transfer. If an Expired Transfer occurs, you will be entitled to a refund of the amount of the Expired Transfer. If you become aware that a transferred amount has not been collected please contact us to ask for a refund.

6. IDENTIFICATION AND PAY OUT FOR CASH TO CASH TRANSFERS

6.1 In order to collect the money and complete a Transfer, the following must be provided: (i) Identification; (ii) the recipient’s details from the form; (iii) the Sender’s name; and (iv) the Transfer amount.

6.2 For certain Transfers (depending on the receive country and amount - your Agent has the details) the test answer you have set in the form, and / or the 8 digit reference number given to you at the time of the Transfer, may also be required to collect the money.

6.3 You must not give the details referred to in condition 5.1 or (if they are required to collect the money) in condition 5.2 to anyone other than your chosen Recipient. You must also do all you reasonably can to make sure no one else can obtain them - for example, by (i) not letting anyone see the form; and (c) not trusting a person (other than the Recipient) who tries to assure you it is safe to disclose some or all of those details to them.

7. ADDITIONAL CONDITIONS FOR CASH TO ACCOUNT TRANSFERS

7.1 We will send the money to the account you specify in the form. For information on when a payment will be credited to such an account, you need to contact the Recipient’s account provider.

7.2 The Recipient’s account provider may apply its own charges to the Transfer, which do not involve us.

7.3 If you ask us to send money to an account and the Transfer was not made properly or never arrived, we will promptly refund your money and our fee - unless we can show that the account provider received the money or that there was a mistake in the Recipient’s account details that you gave us.

8. SEPARATE ARRANGEMENTS

8.1 In addition to their offering of our Service, Agents may offer you their own products or services such as currency exchange. These additional products or services are separate and independent from the Service, are offered under the Agent’s own terms and conditions, and do not involve MoneyGram in any way. These additional products and services are likely to have their own fees associated with them.

9. OUR LIABILITY

9.1 We will not be liable to you if we break this Agreement due to: (i) abnormal and unforeseeable circumstances outside our control where we could not avoid breaking this Agreement despite all efforts to the contrary - this may include, for example, delays or failures caused by industrial action, problems with another system or network, mechanical breakdown or data-processing failures; or (ii) our obligations under English or other applicable laws to which we may be subject to.

9.2 We are not liable to you for more than the amount of money you send and our fee. We will not be liable for any incidental, indirect, special or consequential losses or costs you suffer or, as this Agreement is made with you as a consumer, any business losses or costs (such as loss of business profits or opportunities).

9.3 Our Service is for persons 18 years and over and may not be used for escrow or trust or gambling purposes, and may only be used for a lawful purpose. Please also read the fraud warnings on the form. If you ask us to pay someone who turns out to have defrauded you, or who fails to meet their obligations to you, we will not be liable as a result.

10. OTHER TERMS

10.1 We will report money transfers to any government authorities if we are required to do so by law.

10. 2 The Transfer and use of our Service does not involve you or the Recipient having a “deposit” or an account with MoneyGram.

10.3 These conditions have been prepared, and will be executed, in the English language, which shall be the governing language for all purposes. In the event of any conflict between the English version of the Agreement and any translated version of the Agreement, the English version of the Agreement shall govern and we will communicate with you in English.

11. DATA PROTECTION AND PRIVACY

11.1 MoneyGram Payment Systems, Inc. (1550 Utica Ave S, Minneapolis, MN 55416) is the data controller of your personal data which is collected and processed for the purposes of providing our money remittance services to you. You have the right to access, rectify, delete, restrict, and port your personal data and to object to automated decision making, including profiling. For further information on how MoneyGram processes your personal data, and your rights please refer to our Global Consumer Privacy Notice (www.moneygram.com).

12. CONTACT DETAILS AND CUSTOMER SERVICE INFORMATION

12.1 We are committed to ensuring that you receive high quality service from us. In the event that you are dissatisfied with our Service or believe an error has occurred with your Transfer, please contact us as soon as possible. For full details of our complaints procedure or consumer protection advice, or to submit a complaint, you can:

visit our website www.moneygram.com and submit the online form;
write an email to customerservice(at)moneygram.com; or
write to us at: MoneyGram, Konstruktorska Business Centre, 13 Konstruktorska Street, Warsaw, Poland 02-673.

Transfer Fee

Send Amount (USD)	Fee (USD)¹
0 - 100	12
100.01 - 200	15
200.01 - 400	20
400.01 - 600	30
600.01 - 800	40
800.01 - 1000	50
1000.01 - 1200	60
1200.01 - 1500	70
1500.01 - 1800	80
1800.01 - 2500	100
2500.01 - 5000	150
5000.01 - 7500	250
7500.01 and up²	300

_{¹ Fees might change from time to time by MoneyGram. To check the actual fees, please use MoneyGram's cost estimator.
² Transfer limit is set in the MoneyGram's system based on the terms and conditions set by the receiving agents and/or receiving countries.}

Send Amount (USD)	Fee (USD)¹
0 - 500	8.99
500.01 - 1000	18
1000.01 - 1500	27
1500.01 - 2000	36
2000.01 - 5000	70
5000.01 - 7500	140
7500.01 and up²	200

For money transfer to 46 banks in the Philippines, please visit MoneyGrado.

Send Amount (USD)	Fee (USD)¹
0 - 3000	17
3000.01 - 5000	34
5000.01 - 7500	60
7500.01 and up²	90

Terms and conditions of MoneyGram – Send to China:

Allow 1 transfer per day and block 2nd transaction;
Allow 2 transfers per week and block 3rd transaction; and
Allow 4 transfers per month and block 5th transaction.

Gently remind that transaction will be blocked and it cannot be completed via MoneyGram system if it exceeds the limit.

MoneyGram Send and Receive Limit from/to other countries

Send or receive up to $9,999 USD per transaction.
When a consumer reaches a combined send/receive total of $25,000 USD in a 3-month (rolling 90-day) period, or $75,000 USD within a 12-month period, the transaction will be placed on hold.
Additional restrictions by receive country may apply.

_{Note:
The consumer will need to call MoneyGram to complete the transaction. Consumers may be asked for information such as purpose of transaction, source of income and whether they plan to send or receive additional transactions with MoneyGram. This allows both MoneyGram and the consumer to feel comfortable completing the transaction.}

Need help?

Visit one of our branches and meet our Relationship Managers who will guide you through the procedure, or give us a call at 1 800 203 203 for further information.

General Terms and Conditions apply. You need Adobe Reader to view this PDF files.