Public Announcement on an ungrounded accusation in social media
19/Apr/2023
Dear valued customers,
We want to update you on the incident dated 8 April, where a customer visited one of ABA Bank branches for a cash deposit over the counter and claimed a discrepancy of 1,000,000 KHR.
Immediately following the customer's claim at the branch, our respective team presented the customer with a video of the cash counting process from different angles, which captured the entire cash counting process. However, the customer did not accept the explanation and left the branch.
On 8 April, the customer published a Facebook post that included false accusations of ABA Bank and exaggerations of what had occurred in reality. Additionally, the customer went live on Facebook the next day, repeating her false accusations and exaggerations. Despite the fact that the Bank scheduled a meeting with the customer on 10 April 2023, demonstrating good will to resolve any misunderstanding, she continued her defamatory activities, including incitement via social media to not use ABA Bank.
The Bank remained committed to finding a resolution and conducted the meeting at its Head Office on 10 April to re-examine the matter. After reviewing the footage again and witnessing other presented findings, the customer acknowledged that the amount deposited was correct and that no money was missing. On the same day, she published the apology letter. However, as of today, the letter is unavailable on her Facebook page.
Firmly stating that the customer’s accusations are false and based on the evidence and findings collected, ABA Bank reserves right to protect its business reputation and brand name, including filing a lawsuit against the customer to court.
With this, we once again urge all customers to contact ABA Bank using our various contact channels before posting anything online. The entire complaint resolution procedure of the Bank is available for you at www.ababank.com/complaint. Failure to do so may lead to legal action against those who make false or ungrounded claims and accusations!
Thank you.
