Send Terms and Conditions

Please​ read​ these​ terms​ and​ conditions​ carefully.​ These​ terms​ and​ conditions​ are​ an​ Agreement​ between​ you​ (the​ “Sender”),​ and​ Advanced​ Bank​ of​ Asia​ Limited​ (the​ “Bank”)​ on​ MoneyGram​ money​ transfer​ service​ (the​ “Service”).

The​ Service​ allows​ you​ to​ send​ a​ money​ transfer​ (the​ “Transfer”)​ to​ an​ individual​ (the​ “Receiver“)​ in​ any​ of​ the​ available​ Moneygram​ locations​ across​ the​ World,​ and​ allows​ the​ Receiver​ (i)​ to​ collect​ cash​ at​ a​ MoneyGram​ location​ (“cash​ pickup”​ service);​ or,​ if​ available,​ (ii)​ to​ receive​ money​ into​ his/her​ bank​ account​ (“bank​ deposit”​ service).​

  1. The​ Sender​ confirms​ that​ the​ provided​ information​ is​ true​ and​ correct​ and​ the​ Bank​ is​ not​ responsible​ for​ any​ delays,​  errors​ and​ omissions​ caused​ by​ misprinting​ and/or​ inaccuracy​ of​ the​ Sender.
  2. The​ Sender​ undertakes​ that​ his/her​ user​ name,​ PIN​ code,​ passwords​ and​ all​ other​ credentials​ necessary​ for​ using​ of​ ABA​ Bank​ mobile​ application,​ were​ not​ disclosed​ to​ third​ parties.
  3. The​ Sender​ confirms​ that​ he/she​ is​ using​ mobile​ application​ for​ his/her​ own​ transactions​ only,​ and​ does​ not​ conduct​ any​ transactions​ on​ behalf​ of​ third​ parties.
  4. The​ Sender​ authorizes​ the​ Bank​ to​ postpone,​ suspend​ or​ cancel​ the​ Transfer​ if​ the​ Bank​ found​ that​ it​ may​ be​ related​ to​ unlawful​ conduct​ and/or​ breach​ of​ any​ national​ or​ international​ laws​ or​ regulations.
  5. The​ Sender​ undertakes​ that​ the​ Transfer​ is​ not​ related​ to​ any​ illegal​ activities​ and/or​ money​ laundering​ and/or​ terrorism​ finance.​ The​ Bank​ has​ the​ right​ to​ reject​ or​ suspend​ any​ transactions​ if​ required​ for​ AML/KYC​ purposes.​
  6. The​ Sender​ undertakes​ to​ provide​ additional​ information​ and/or​ documents​ related​ to​ the​ Transfer​ if​ requested​ by​ the​ Bank.
  7. The​ Sender​ authorizes​ the​ Bank​ to​ debit​ his/her​ account​ for​ the​ Transfer​ amount​ and​ amount​ of​ fees.
  8. The​ Sender​ understands​ and​ confirms​ that​ fees​ and​ exchange​ rates​ are​ provided​ by​ MoneyGram​ and​ MoneyGram’s​ exchange​ rates​ will​ be​ applied​ to​ process​ transfers​ in​ foreign​ currencies.
  9. If​ the​ money​ is​ not​ collected​ by​ the​ Receiver​ within​ 45​ days,​ MoneyGram​ may​ recalculate​ the​ converted​ amount​ at​ the​ exchange​ rates​ valid​ at​ the​ time​ of​ collection.​ In​ such​ case,​ the​ USD​ amount​ returned​ to​ the​ Sender​ might​ differ​ from​ the​ sent​ amount.
  10. The​ Transfer​ will​ be​ performed​ for​ personal​ purposes​ only,​ no​ commercial​ transactions​ of​ any​ nature​ are​ allowed.​ Neither​ MoneyGram​ nor​ the​ Bank​ shall​ be​ responsible​ for​ any​ losses​ resulting​ from​ transfers​ for​ investment​ or​ business​ purposes,​ or​ for​ purchase​ of​ goods​ or​ services.
  11. The​ Service​ may​ not​ be​ used​ for​ escrow​ purposes​ or​ gambling,​ and​ may​ only​ be​ used​ for​ a​ lawful​ purpose.​ The​ Sender​ also​ understands​ and​ confirms​ that​ if​ he/she​ is​ making​ a​ transfer​ to​ someone​ who​ turns​ out​ to​ have​ defrauded​ him/her,​ or​ who​ fails​ to​ meet​ their​ obligations,​ the​ Bank​ and​ MoneyGram​ will​ not​ be​ liable​ as​ a​ result.
  12. The​ Bank​ may​ change​ these​ Terms​ and​ Conditions​ from​ time​ to​ time​ with​ or​ without​ prior​ notice.
  13. The​ Bank​ may​ disclose​ the​ Transfer​ information​ to​ third​ parties​ in​ accordance​ with​ the​ legislation​ of​ the​ Kingdom​ of​ Cambodia​ including,​ but​ not​ limited​ by,​ court​ decisions,​ investigations​ and​ regulations.​ The​ Sender​ also​ understands​ and​ agrees​ that​ the​ information​ about​ his/her​ transfer​ will​ be​ available​ to​ MoneyGram,​ and​ that​ such​ information​ might​ be​ disclosed​ to​ third​ parties​ in​ accordance​ with​ the​ legislations​ and​ regulations​ of​ the​ countries​ of​ MoneyGram​ operations.
  14. The​ Bank​ is​ not​ responsible​ for​ any​ taxes,​ duties​ and​ other​ expenses,​ which​ might​ occur​ in​ relation​ to​ the​ Transfer.
  15. Neither​ MoneyGram​ nor​ the​ Bank​ shall​ have​ any​ liability​ for​ any​ late​ or​ non-delivery​ of​ funds​ due​ to​ errors​ or​ delays​ occurring​ in​ the​ wire​ electronic​ transmission,​ equipment​ or​ system​ failure,​ strikes​ that​ are​ beyond​ the​ control​ of​ MoneyGram​ or​ the​ Bank​ or​ any​ incorrect​ or​ unclear​ information​ given​ by​ the​ Sender​ or​ the​ Receiver.
  16. The​ Bank​ and​ MoneyGram​ may​ apply​ certain​ limits,​ such​ as​ per​ transaction,​ per​ month,​ per​ customer,​ etc.​ Such​ limits​ could​ change​ from​ time​ to​ time​ with​ or​ without​ prior​ notice.
  17. The​ Bank​ and​ MoneyGram​ may​ refuse​ to​ send​ the​ money​ or​ allow​ it​ to​ be​ collected​ if​ they​ reasonably​ believe​ that:​ (a)​ by​ doing​ so​ they​ might​ break​ any​ law,​ regulation,​ code​ or​ other​ duty​ that​ applies​ to​ them;​ (b)​ doing​ so​ may​ expose​ them​ to​ action​ from​ any​ government​ or​ regulator;​ or​ (c)​ it​ may​ be​ linked​ with​ fraudulent​ or​ illegal​ activity.
  18. In​ case​ of​ amendment​ or​ cancellation​ the​ Sender​ indemnifies​ the​ Bank​ from​ any​ demands,​ actions,​ proceedings,​ liabilities,​ claims,​ damages,​ losses,​ costs​ and​ expenses​ related​ to​ such​ amendment​ or​ cancellation.​ Transaction​ can​ be​ cancelled​ only​ before​ the​ Receiver​ collects​ or​ receives​ the​ money,​ and​ subject​ to​ MoneyGram​ consent.​
  19. The​ Sender​ understands​ and​ agrees​ that​ some​ fees​ are​ not​ refundable.​ The​ Sender​ also​ understands​ that​ for​ bank​ deposit​ service​ the​ Receiver’s​ bank​ may​ apply​ its​ own​ fees​ and​ charges,​ which​ are​ out​ of​ the​ Bank​ or​ MoneyGram​ control.
  20. The​ Bank​ will​ return​ the​ Sender’s​ funds​ only​ upon​ receipt​ of​ funds​ from​ MoneyGram.​ The​ Sender​ understands​ and​ agrees​ that​ the​ Bank​ might​ charge​ its​ fees,​ and​ the​ applied​ exchange​ rate​ may​ be​ changed​ resulting​ in​ returned​ USD​ amount​ being​ less​ than​ the​ sent​ amount.​
  21. Upon​ completion​ of​ the​ money​ transfer,​ the​ Sender​ must​ provide​ MoneyGram​ Reference​ Number​ (PIN​ Number)​ to​ the​ Receiver.​ The​ Sender​ must​ be​ cautious​ in​ sharing​ MoneyGram​ Reference​ Number,​ and​ is​ solely​ responsible​ for​ keeping​ the​ MoneyGram​ Reference​ Number​ confidential​ and​ unavailable​ to​ third​ parties.​ The​ Bank​ will​ not​ be​ responsible​ for​ any​ losses​ resulting​ from​ improper​ use​ or​ disclosure​ of​ the​ MoneyGram​ Reference​ Number​ or​ transaction​ information​ by​ the​ Sender​ or​ the​ Receiver​ to​ any​ third​ parties.

IMPORTANT​ INFORMATION​ –​ Fraud​ Warning​ About​ Your​ Money​ Transfer

Keep​ your​ money​ safe.​ If​ any​ of​ the​ below​ apply,​ DO​ NOT​ SEND​ the​ money​ transfer.​ It’s​ a​ scam​ and​ someone​ is​ trying​ to​ steal​ your​ money.​ If​ you​ send​ money,​ it​ can​ be​ paid​ out​ quickly,​ and​ you​ may​ not​ be​ able​ to​ get​ a​ refund.

#1​ Never​ transfer​ money​ to​ a​ stranger.​ Know​ who​ you​ are​ dealing​ with.​ A​ money​ transfer​ is​ like​ cash.
#2​ Never​ send​ money​ in​ the​ following​ situations:

  • To​ make​ a​ charity​ donation​ or​ to​ pay​ an​ internet​ merchant​ for​ supplies​ during​ a​ pandemic,​ natural​ disaster,​ or​ other​ crisis
  • To​ receive​ money​ (examples:​ lottery​ winnings,​ prize,​ job​ offer​ or​ loan)
  • To​ pay​ a​ government​ taxing​ authority​ or​ the​ police
  • To​ buy​ a​ car,​ puppy,​ another​ unique​ or​ high-value​ item,​ or​ to​ make​ an​ apartment​ deposit

#3​ Never​ send​ money​ without​ checking​ out​ the​ story.​ Reach​ out​ to​ that​ friend​ or​ family​ member​ you​ heard​ is​ in​ need​ first.
#4​ If​ it​ sounds​ too​ good​ to​ be​ true,​ it​ probably​ is.
#5​ Never​ give​ your​ transaction​ reference​ number​ to​ anyone​ other​ than​ the​ person​ you​ intend​ to​ receive​ the​ money.​ Sellers​ and​ telemarketers​ can’t​ take​ money​ transfer​ payments​ from​ people​ in​ the​ US​ for​ something​ they’re​ selling​ through​ telemarketing.
If​ you’ve​ lost​ money​ to​ a​ scam​ via​ MoneyGram,​ call​ MoneyGram​ at​ +1 720 362 5024, OR 1800209536 or​ visit​ www.moneygram.com​ to​ file​ a​ fraud​ report.