Meet Navi, ABA's AI-powered virtual banking assistant!
24/Feb/2025
As the leading digital banking solutions provider, ABA Bank is excited to introduce Navi, Cambodia's first AI-powered virtual banking assistant, in its ABA Mobile application. Navi exemplifies the Bank's cutting-edge technology capability and aims to streamline customer service and improve overall user satisfaction.
Available around the clock in ABA Mobile, Navi can assist app users by providing quick and relevant responses to inquiries about ABA Bank, its products, and services. By leveraging artificial intelligence, Navi is designed to understand and process questions in real-time, giving accurate answers instantly. Customers can ensure satisfactory assistance without delay or waiting in messengers or on the phone line.
Navi is available in Khmer, English, and Chinese, so users can easily ask questions in their preferred language. Accommodating multiple languages enhances accessibility and flexibility, providing a broader service experience for Cambodians and foreign users.
ABA Mobile users can easily spot Navi on the main screen of ABA Mobile or find it at the top of their chat list after tapping the chat icon in the top right corner of the app's main screen.
This innovative addition to the app is a testament to ABA's commitment to digital transformation and technology integration. The Bank has consistently added new features to its ABA Mobile banking app to simplify users' experience, including the protected In-App Chat, FacePass Secure feature, and various themes for customizable interfaces.
