ABA’s Navi wins Technology Innovation of the Year Award for transforming customer service
26/Oct/2026
ABA Bank has won the Technology Innovation of the Year – Financial Services award at the Asian Innovation Excellence Awards 2026, recognizing its commitment to advancing financial services through technology and innovation.
The award recognizes Navi, ABA’s AI-powered virtual banking assistant, embedded across the Bank’s digital ecosystem to make banking assistance more accessible and convenient. Going beyond traditional chatbots, Navi helps customers find information, get answers to banking questions, and navigate digital services through a multilingual, multi-channel platform, reducing the need to contact customer service directly.
Customers can access Navi through ABA Mobile by opening the app and tapping the Navi button. Navi is also available on the Bank’s website at www.ababank.com. Clients can ask questions in various languages to get assistance with banking-related inquiries.
Designed for Cambodia’s local context, Navi offers Khmer-language support and locally developed voice-recognition technology, making AI-powered banking assistance more accessible to local customers.
The platform has also achieved a 98% successful query-answering rate, demonstrating its ability to address customer inquiries.
Bekzod Ruzmetov, ABA's Chief Digital Research, Data, and AI Officer commented on the occasion, “Our approach to innovation starts with our customers. Every solution we develop is driven by a simple goal: to make banking easier, more intuitive and accessible, while addressing the evolving needs of the people and businesses we serve. I thank our customers for their continued trust and our dedicated team for turning innovative ideas into meaningful improvements in their banking experience”.
This award marks another milestone in ABA’s digital innovation journey, reinforcing the Bank’s commitment to combining advanced AI with practical, locally relevant solutions that make financial services simpler and more responsive to customers across Cambodia.
