Tax Operations Officer
Posted: 23/Apr/2024 - Closing Date: 23/May/2024
Job Description
To support and assist manager role to provide tax collection through OTC and digital channel including but not limited to cooperation with branches and stakeholders in delivering reporting obligations set-out in signed MOUs, answering tax inquires/problems from frontlines/high-value clients, handling complaint/dispute on tax collection, and supporting frontlines and stakeholders for the effective implementation of Quality Tax Collection.
Location
- Head Office, Phnom Penh (01 Post)
Duties and Responsibilities
- Proactively participate and support direct manager to document of tax collection for a good and holistic development, supervision and operation of tax transactions in ABA Bank;
- Proactively support inquires/requests from frontlines so that speedy and accurate service could be provided to ABA clients;
- Track and analyze impacts for further improvement and enhancement;
- Proactively find solutions on any complaint and dispute raised by ABA clients for tax payment
- Prepare necessary letter for compliant/dispute and resolution letter/memo to communication with internal and external stakeholders (National Treasury, GDT, MEF, and other government agencies etc.);
- Monitor necessary reports on daily basis to ensure that any irregularity and abnormality are detected, analyzed and reported on timely manner for proper resolutions and controls;
- Review and manage complex tax matters such as wrong amount, incorrect account number, etc.;
- Identify in-house operational gaps and propose any improved actions to higher ups and/or relevant stakeholders;
- Work collaboratively with internal and external government agencies to establish, enhance, and improve the tax service through OTC and digital channels;
- Promptly escalate critical case to management;
- Assist manager to conduct TOT Training whenever it is necessary;
- Handle tasks assigned by Line Manager.
Skills and Qualification
- Bachelor’s degree in Finance and Banking, Accounting, Tax, or relevant field;
- Fresh graduate or minimum one years of working experiences in tax function with experiences of dispute handling or working with government agencies (preferred);
- Very good follow-up skill and result-oriented attribute;
- Effective relationship management, and supervisory skills;
- Basic knowledge of the bank branch operations, rules and regulations, and operational risks;
- Very good communication, negotiation, customer services, presentation, problem solving and interpersonal skills;
- Ability to use and communicate in both Khmer and English and/or other languages;
- Microsoft Office (words, power point and advanced Ms. Excel are preferred) and Bank’s software;
- Strong dedication to details and accuracy.
