Branch Concierge Intern

Posted:01/03/2019 -Closing Date:05/04/2019

Job Description

Branch Concierge Intern is responsible for supporting Branch Concierge in administrative works.

Location

  • All Branches in Phnom Penh (20 posts).

Duties and Responsibilities

  • Provide outstanding and consistent service that will satisfy our customer and make them loyal, using ABA’s service standards as a reference point all the times.
  • Always smile – indicating friendly and welcome behavior.
  • Use eye contact – indicating attentive listening behavior.
  • Great customer by doing “Sampeas” or shaking hand – based on culture of a customer whom employee is dealing with and use the customer’s name or title as appropriate – indicating warmly welcome and respectful manner of employees.
  • Complete the request or aid and ask if you can do more – indicating an extra step taken to showcase better service and explore additional opportunity to full customer’s needs.
  • Thank the customer using their name or title as appropriate – indicating your politeness to customers.
  • Quick greeting client once BC is not available.
  • Assist BCs and recommend client to use queue machine and recommend client to the right areas for services.
  • Assist BCs to download mobile app and recommend client to use cash-in machine.
  • Assist to educate customers to use cash-in machine and card with ATM Machine.
  • Assist BCs to inform the waiting client about queue calling for services in both areas (Teller and CSA).

Benefits

  • Gaining real experience in Banking Sector.
  • Certificate after 3 months of internship.
  • Opportunity to be full time staff (Based on performance and available position in the Bank).
  • Allowance.

Allowance Skills and Specifications

  • High school diploma or bachelor degree student in Business Management or other related fields.
  • Good interpersonal skill.
  • Friendly and good problem solving.
  • Fluency in English and Khmer.
  • Proficient in MS Office, internet and email.
  • Strong willingness to learn and constantly keep updated.
  • Self-starter and self-motivation.
  • High commitment, integrity and attention to details.
  • Ability to work as team and individual.

How to apply

If you are interested, please submit your CV with a current photo (4x6) and cover letter to internship@ababank.com. For details, call 098 630 146.

Submit Application Form


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